Information for Coming to Shanxi | How to Travel(1)

(I)Train.

■Ticket purchase

1. Using identification documents.

Foreign travelers can use the following valid identification documents when purchasing tickets or paying for the extended trip at the railway station's ticket office and ticket agents, or on trains:

(1) Foreign Permanent Resident ID Card;

(2)Passport;

(3) Foreigner's exit-entry permit;

(4) Seaman's Certificate;

(5) Receipt of acceptance of a visa application issued by the Exit and Entry Administration Authority of the Public Security Organs of China;

(6) Passport loss report certificate;

(7) Temporary international travel document issued by embassies and consulates in China (with valid visas or stay certificates issued by the Exit and Entry Administration Authority of the Public Security Organs of China attached).

Foreign travelers can use your passports to purchase tickets through the 12306 website, 12306 APP, or booking hotline.

2. Identity verification.

To ensure safe and orderly passenger transport, China's railway operator implements real-name ticketing according to relevant regulations. Foreign travelers must complete identity verification before purchasing tickets.

(1) You can log in to the 12306 website or APP to fill in your name, nationality, ID number, and other information following the instructions. The system will automatically complete identity verification. Or, you can upload a photo of the passport information page for manual verification.

(2) You can also take valid passports to the ticket office at the railway station for identity verification.

3. Ticket purchase.

After the identity verification, foreign travelers can purchase tickets.

(1) You can purchase tickets online through the 12306 website or APP and pay with Alipay, WeChat, or UnionPay bank cards.

(2) You can also purchase tickets at the ticket office at the railway station and pay in cash or by Alipay, WeChat, or UnionPay bank cards. Some railway stations also have self-service machines for ticket purchase.

■ Ticket change

Foreign travelers can change your tickets at the 12306 website and APP, or the ticket office at the railway station.

■ Ticket refund

Foreign travelers can cancel your tickets at the 12306 website and APP, or the ticket office at the railway station. Service fees may be incurred depending on the time of cancellation.

■ Railway station entry/exit and train boarding

Foreign travelers can enter and exit the railway station through automatic or manual ticket check gates with the original valid identification documents used when buying tickets, and cooperate to complete ticket verification on the way.For details of relevant rules, please visit the 12306 website or APP, or call China Railway customer service hotline (12306) for consultation.

12306 website address: https://www.12306.cn/en/index.html

(II)Airplane.

Foreign travelers can book tickets online on the airline's official APP and WeChat mini program, or other ticketing platforms.

■ Ticket purchase

(1)You can buy tickets on the airline's official APP and WeChat mini program and pay with Alipay, WeChat, or UnionPay bank cards.

(2)You can also buy tickets at the airport and pay in cash or by WeChat, Alipay, or bank cards following the regulations of the airline.

■ Ticket change and refund

Foreign travelers can change or refund your tickets through the ticketing platform or at the airport. Fees may be incurred, which is subject to the regulations of the airline.

Source: Official website of the Central People's Government of the People's Republic of China